Legal

Limited Hardware Warranty

24-month limited hardware warranty for the OneRoad OBx, from delivery.

Effective October 14, 2026.

Warrantor OneRD Pty Ltd, an Australian company trading as OneRoad
Mailing address 821 W New Hope Drive, Bldg 1 Ste 102 PMB 1033, Cedar Park, TX 78613, United States
Warranty claims support-us@oneroad.io

THIS IS AN EXPRESS LIMITED HARDWARE WARRANTY. It applies to the OBx hardware supplied by OneRoad, subject to the terms below. It is also Section 13 of the Presale Terms.

OneRoad warrants to the original Customer that, for 24 months from delivery, the OBx hardware will be free from material defects in materials, workmanship, and assembly under normal, approved commercial use and will materially conform to the hardware description supplied with the order.

If OneRoad confirms a covered fault within the 24-month warranty period, we will replace the faulty OBx after receiving the returned device. We provide the replacement device and standard shipping of the replacement to you at no cost. Our standard warranty remedy is replacement, not a refund. This does not limit any right or remedy that applicable law does not allow us to exclude.

The replacement is covered for the remainder of the original warranty or 90 days from replacement delivery, whichever is longer.

Contact support-us@oneroad.io with your order reference, device identifier if available and a description of the fault. Follow the return authorization and shipping instructions we provide. You pay the cost of shipping the faulty device to the return address specified in those instructions. Once we receive the returned device and confirm it is a covered fault, we send the replacement at no cost to you. Do not return a device before receiving return instructions.

If your OBx arrives damaged, report the damage to support-us@oneroad.io within seven days of delivery. Follow the return instructions we provide. This reporting period concerns damage on arrival; it does not shorten the 24-month warranty for other covered defects or limit rights that cannot lawfully be excluded.

The mailing address above is not a hardware-return address. Support provides the return destination for each authorized warranty return.

The Limited Hardware Warranty does not cover problems caused by:

  • accident, misuse, abuse, theft, loss, liquid ingress, impact, environmental exposure beyond published specifications, or external electrical faults;
  • incorrect installation, incompatible vehicles, improper connectors, unsupported accessories, non-approved peripherals, or Unsupported Configurations;
  • unauthorized repair, opening, modification, firmware flashing, tampering, reverse engineering, or bypass of security/device controls;
  • normal cosmetic wear, consumable items, or damage not caused by a defect present in the device;
  • third-party systems, networks, vehicle systems, mobile devices, cloud services, carrier coverage, or integrations; or
  • failure to follow OneRoad or Supplier safety, update, recall, replacement, or support instructions.

Some laws may provide implied warranties or other rights that cannot be disclaimed. To the extent permitted by applicable law, any implied warranty that may lawfully be limited in duration is limited to the duration of this 24-month Limited Hardware Warranty. This warranty gives Customers specific legal rights, and Customers may also have other rights that vary from state to state.

If the Magnuson-Moss Warranty Act applies to a particular transaction, nothing in the Presale Terms is intended to disclaim an implied warranty in a manner prohibited by that Act, and OneRoad will make the applicable written warranty terms available before sale as required.