Pre-order process
How Preorder Works
Understand what is selected and charged at checkout, how your prepaid first month works, and what happens before shipping, activation and monthly billing begin.
Process overview
The commercial terms are tied to the plan and the number of subscriptions or paid vehicles selected at checkout. Review the first payment, shipping timing and Presale Terms before placing a pre-order.
Select a plan
Choose Driver ELD or Predictive Operations for Fleets (PFO). PFO includes the ELD service; it is not charged as separate ELD and PFO subscriptions.
Set the quantity
One OBx is included with each paid Driver ELD subscription and each paid PFO vehicle.
Review the checkout terms
Check the first payment, shipping timing, recurring subscription terms and the Presale Terms before continuing.
Place the pre-order
Your first subscription month is paid when you place your presale order.
Activate
It begins on successful activation after the relevant OBx is received. Delivery alone does not start service or recurring charges.
Selection and confirmation
Your selected plan and quantity determine the first payment and the number of included OBx devices. Review every checkout disclosure before confirming the pre-order.
Plans
Driver ELD: US$29 per driver/month. Predictive Operations for Fleets (PFO): US$49 per vehicle/month. Prices exclude applicable taxes.
Included hardware
One OBx is included with each paid Driver ELD subscription and each paid PFO vehicle.
First payment
Your first subscription month is paid when you place your presale order. It begins on successful activation after the relevant OBx is received. Delivery alone does not start service or recurring charges.
Subscription
Monthly subscription. Today’s payment covers the first month, which starts when your OBx is activated. Checkout does not save your card or set up automatic monthly charges; any monthly service after that first month needs your separate authorization.
Your truck’s connection
Every eligible paid presale unit includes an OBx, plus the appropriate qualifying connector or harness where your truck needs one, at no additional connector charge.
Trucks differ, so we don’t pick the part at checkout. After you order, we email you a private link to a short form. Enter your trucks grouped by make, model and year (four identical trucks are one line), and tell us the diagnostic port type if you know it. We check the details against verified technical information and confirm the right connection for each truck before your devices ship. If a truck doesn’t need an extra adapter, nothing extra ships for it.
Devices ship and activate from January 2027.
Applies to eligible paid Driver ELD subscriptions and Predictive Operations for Fleets (PFO) vehicles bought during the USA presale. One qualifying connector or harness per eligible paid unit, where that truck needs one, confirmed from your vehicle details. No cash alternative. See the Presale Terms.
While you wait
Your order moves toward shipment and activation.
Shipping
Devices ship and activate from January 2027. We will ship your order within 90 days of your order date. Standard shipping is included within the 50 United States.
Order updates
We will send order-status updates at least every 14 days until shipment and provide shipment information when your order is dispatched.
Delay protection
If we cannot meet the promised shipping time, we will provide the notice and choices required by applicable law. If the 90-day shipping obligation cannot be met, you may agree to a revised date or receive a full refund without a cancellation fee.
After delivery
Activation and monthly billing
Your first subscription month is paid when you place your presale order. It begins on successful activation after the relevant OBx is received. Delivery alone does not start service or recurring charges.
Checkout does not save your card or set up automatic monthly charges. Any monthly service after the prepaid first month needs your separate authorization.
For PFO, each activated vehicle uses its own full prepaid first month. Paid units not yet received and activated remain unused and are not charged recurring subscription fees.
Changes, cancellation and support
The Presale Terms, Cancellation and Refund Policy and Limited Hardware Warranty govern changes, cancellations, refunds and warranty rights.
Changes
Contact OneRoad before shipment if order or delivery details need attention. A requested change is not guaranteed.
Cancellation
Cancellation charges apply before activation and during the first 30 days after activation. Before activation, OneRoad retains US$29 from the prepaid payment per cancelled Driver ELD subscription or PFO vehicle. During the first 30 days after activation, the first month is non-refundable and an additional US$29 device cancellation fee applies. After that period, cancellation takes effect at the end of the paid month, with no device fee or partial-month refund. To request cancellation, email support-us@oneroad.io with your order reference or account email and the subscription or vehicle seats you want to cancel.
Refunds
See the Cancellation and Refund Policy, including shipping-delay and statutory refund rights.
Hardware warranty
24-month Limited Hardware Warranty from delivery. A covered faulty OBx is replaced after it is returned and received, as described in Section 13 of the Presale Terms and the Limited Hardware Warranty.
Help and governing terms
Next step
Review the Presale Terms, or choose the next step for you.